
Customer Experience Ambassador
2 weeks ago
This is a dynamic role where you will serve as the primary point of contact for US-based clients, providing exceptional support and ensuring a positive customer experience.
The ideal candidate will possess excellent verbal and written communication skills in English, strong problem-solving abilities, and attention to detail. They should also be proficient with CRM systems, ticketing tools, and MS Office/Google Workspace.
Key Responsibilities:
- Handle incoming inquiries via phone, email, and chat.
- Provide accurate information about products and services.
- Resolve customer complaints efficiently while ensuring a positive outcome.
- Maintain detailed records of client interactions.
- Educate clients on company policies and procedures.
Required Skills and Qualifications:
- Bachelor's degree or equivalent experience preferred.
- 1–3 years of experience in customer service (experience with US clients preferred).
- Excellent communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Proficiency with CRM systems, ticketing tools, and MS Office/Google Workspace.
Benefits:
- Fulfilling career opportunities in a fast-paced environment.
- Ongoing training and development to enhance skills.
- Collaborative team atmosphere.
What We Offer:
We provide a supportive work environment that encourages personal and professional growth. Our team members enjoy competitive compensation and benefits packages.
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