Customer Relationship Management Specialist

6 days ago


Ellore, Andhra Pradesh, India beBeeCustomerRelationshipManagement Full time ₹ 7,50,000 - ₹ 15,00,000

At FS Life, we seek a proactive and detail-oriented professional to join our business team in the role of CRM Executive. In this position, you will be responsible for managing customer relationship management systems, executing CRM campaigns, analyzing customer data, and supporting the business team in enhancing customer engagement, retention, and growth strategies.

Key Responsibilities:
  • We manage and maintain accurate and clean CRM databases, ensuring data segmentation.
  • Execute targeted CRM campaigns (email, SMS, push notifications) to support sales and marketing initiatives.
  • Monitor customer engagement, conversion rates, and churn, providing actionable insights to the business team.
  • Collaborate with sales, marketing, and product teams to personalize and optimize customer journeys.
  • Analyze campaign performance and provide regular reports with recommendations for improvement.
  • Support loyalty and retention programs, including customer feedback and satisfaction surveys.
  • Assist in automating CRM processes and workflows to improve efficiency.

For this position, we require a Bachelor's degree in Business, Marketing, Data Analytics, or a related field, along with 1–3 years of experience in a CRM, marketing, or customer engagement role. You should be proficient in CRM platforms and have strong analytical skills, excellent communication and collaboration abilities.



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