Customer Retention Professional

1 week ago


Ellore, Andhra Pradesh, India beBeeRetention Full time ₹ 42,33,333 - ₹ 80,49,999
Customer Retention Expert

We are seeking a seasoned professional to manage customer interactions, foster loyalty and drive subscription growth.

Key Responsibilities:
  • Develop and implement proactive retention strategies to reduce churn and increase revenue.
  • Build strong relationships with customers to understand their needs and preferences.
  • Identify and resolve issues promptly, ensuring high levels of customer satisfaction.
  • Maintain accurate records of interactions and outcomes.
Requirements:
  • Advanced Microsoft Excel skills for data analysis and reporting.
  • Proficiency in Microsoft Word for documentation and communication.
  • Strong analytical and problem-solving skills to track performance metrics and improve processes.
  • Organized and detail-oriented with ability to meet deadlines.
  • Effective communication and negotiation skills for resolving customer issues.
  • Experience in CRM systems like Salesforce for managing customer interactions.
  • Zendesk experience preferred.

We offer a dynamic work environment that values creativity, flexibility, and diversity. Our team is passionate about delivering exceptional results and making a positive impact on our customers' lives.



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