Customer Service Liaison Officer

2 weeks ago


Ludhiana, Punjab, India TalentShape Full time
TalentShape is Hiring a Customer Service Liaison Officer

We are seeking highly skilled and motivated individuals to join our team as Customer Service Liaison Officers in Ludhiana, Panjab.

As a Customer Service Liaison Officer with TalentShape, you will be responsible for delivering exceptional customer service, resolving queries, and providing solutions to customers. Your primary focus will be on building strong relationships with clients, understanding their needs, and offering tailored services to meet their expectations.

Key Responsibilities:

  • Contact potential or existing customers to inform them about our products or services using well-crafted scripts.
  • Answer questions about our products or the company, demonstrating in-depth knowledge and expertise.
  • Ask questions to understand customer requirements and close sales by identifying opportunities and providing relevant solutions.
  • Direct prospects to our field sales team when necessary, ensuring seamless communication and cooperation.
  • Enter and update customer information in our database, maintaining accurate records and confidentiality.
  • Take and process orders in an efficient and accurate manner, meeting customer expectations and deadlines.
  • Handle grievances promptly and professionally, preserving the company's reputation and brand image.
  • Keep records of calls and sales, noting useful information and insights for future improvement.

Requirements and Qualifications:

  • Good communication and convincing skills in English, with the ability to engage customers effectively.
  • Knowledge of email and MS-Excel, with proficiency in data entry and record-keeping.

Salary and Benefits:

The estimated salary for this role is ₹17,500 - ₹20,000 per month, plus overtime. We also offer a range of benefits, including opportunities for professional growth and development, a dynamic work environment, and a competitive compensation package.

At TalentShape, we believe in empowering our employees to reach their full potential. If you are a motivated and dedicated individual looking for a challenging and rewarding role, please submit your application. We look forward to hearing from you



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