Guest Services Associate Role

1 month ago


Ludhiana, Punjab, India AIPL Full time
Job Title: Guest Services Associate

About the Role:

We are seeking an exceptional Guest Services Associate to join our dynamic team at AIPL. As a Guest Services Associate, you will be responsible for delivering outstanding customer service and ensuring a positive experience for all guests.

Key Responsibilities:

  • Provide exceptional customer service to guests and ensure their needs and concerns are addressed
  • Greet guests in a friendly and professional manner
  • Handle guest inquiries, requests, and complaints in a timely and efficient manner
  • Assist guests with check-in, check-out, and reservations
  • Ensure the guest service area is clean, organized, and well-maintained
  • Coordinate with other departments to fulfill guest requests and resolve issues
  • Maintain knowledge of hotel amenities, local attractions, and points of interest
  • Promote hotel services and facilities to guests
  • Handle cash and credit card transactions accurately
  • Follow all hotel policies and procedures
  • Adhere to safety and security protocols
  • Provide feedback to management on guest preferences and trends

Requirements:

  • 1 to 3 years of experience in the hospitality industry
  • Excellent communication and interpersonal skills
  • Strong customer service orientation
  • Ability to handle multiple tasks and prioritize effectively
  • Attention to detail
  • Problem-solving skills
  • Proficiency in using computer systems and hotel management software
  • Ability to work in a fast-paced environment
  • Flexibility to work in shifts and weekends
  • Knowledge of local attractions and points of interest

Why Work with Us?

At AIPL, we value our employees and offer a dynamic work environment that promotes growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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