Customer Service Liaison

1 week ago


Ludhiana, Punjab, India TalentShape Full time
Job Role
Customer Service Consultant

At TalentShape, we're on the lookout for a talented Customer Service Consultant to join our team. As a key member of our customer facing unit, you will be responsible for delivering exceptional customer service to our clients by providing solutions to their queries and resolving any issues promptly.


Responsibilities

  • Provide top-notch customer service to clients via phone, email, or other communication channels.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Work closely with internal teams to resolve customer complaints and provide solutions that meet the client's needs.
  • Stay up-to-date with product knowledge and services to provide accurate information to customers.
  • Meet and exceed sales targets by upselling and cross-selling relevant products and services.
  • Maintain accurate records of customer interactions and feedback.


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