Lead Customer Experience Specialist

7 hours ago


Jaipur, Rajasthan, India beBeeCustomerSupport Full time ₹ 1,80,000 - ₹ 2,30,000

Job Summary:

We are seeking a skilled Customer Service Representative to join our team. As the first point of contact for customers, this role involves handling inbound and outbound customer interactions via calls, emails, and chats.

The ideal candidate will be able to troubleshoot issues, maintain detailed records, and ensure a positive customer experience through professional communication. Key Responsibilities include acting as the primary point of contact for customers, ensuring their queries and concerns are resolved efficiently.

Mission Statement:

We are committed to delivering exceptional customer service by providing timely solutions, maintaining accurate records, and ensuring overall customer satisfaction.

  • This role involves handling inbound and outbound customer interactions via calls, emails, and chats. The ideal candidate will be able to troubleshoot issues, maintain detailed records, and ensure a positive customer experience through professional communication.
Key Qualifications:
  • Proven experience in Customer Support / Customer Service.
  • Strong communication skills (verbal and written).
  • Ability to troubleshoot and resolve issues quickly.
  • Commitment to ensuring customer satisfaction.
  • Strong problem-solving and interpersonal skills.
  • Ability to work efficiently under pressure.

Achieving outstanding customer satisfaction is key in this role. To do so, the ideal candidate will have excellent communication skills, both verbal and written, and be able to think critically when resolving complex customer issues. Collaboration with internal teams is also crucial, as the representative will need to work closely with colleagues from various departments to resolve escalated issues. Additionally, effective time management and organizational skills are necessary for prioritizing tasks and meeting deadlines.



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