Customer Experience Leader

2 days ago

Jaipur, Rajasthan, India beBeeCustomerService Full time ₹ 18,00,000 - ₹ 25,00,000
Job Title: Customer Service Team Lead

Are you a seasoned professional with experience in leading customer support teams? Do you have excellent communication skills and the ability to drive results-driven customer service?

  • Responsibilities:
  • Manage and lead a team of customer support representatives.
  • Monitor calls, emails, and chat interactions to ensure exceptional customer service.
  • Develop and implement processes to improve efficiency and effectiveness.
  • Analyze customer feedback and identify areas for improvement.
  • Motivate and encourage the team to achieve targets and goals.
  • Ensure the team is up to date with the latest product information.

Requirements:

  • Minimum 8-10 years experience in customer support or leadership role.
  • Excellent written and verbal communication skills.
  • Strong interpersonal and problem-solving skills.
  • Ability to work in fast-paced environment and manage multiple tasks.
  • Experience with customer support software.

About This Role:

This is an exciting opportunity for a seasoned customer service leader to join our team. As a Customer Service Team Lead, you will be responsible for leading a team of customer support representatives, driving results-driven customer service, and developing processes to improve efficiency.

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