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Customer Experience Specialist
3 weeks ago
This is an excellent chance to work in a customer-facing role, providing exceptional service and support to customers. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a strong ability to multitask.
Responsibilities:
- Handle customer inquiries and provide prompt and accurate responses.
- Maintain a high level of customer satisfaction by demonstrating empathy and professionalism.
- Collaborate with the sales team to provide seamless support throughout the sales process.
- Utilize CRM software to track customer interactions and document inquiries.
- Analyze customer data to identify patterns and trends.
- Ensure compliance with company policies and procedures.
Qualifications:
- Bachelor's degree in a relevant field or equivalent experience.
- Proven experience in a customer service or CRM role.
- Excellent verbal and written communication skills in English and Hindi.
- Strong interpersonal skills with the ability to build rapport and maintain positive customer relationships.
- Proficiency in using CRM software and tools.
Benefits:
- Monday to Saturday working hours.
- Opportunity to grow your career in a dynamic and challenging environment.
- Chance to make a difference in the lives of valued customers.
