Customer Experience Lead

2 days ago

Jaipur, Rajasthan, India beBeeMarketing Full time ₹ 1,20,00,000 - ₹ 1,60,00,000
About the Role\

We are seeking an exceptional individual to manage customer experiences, drive growth, and lead marketing strategies. As a key member of our team, you will be responsible for analyzing data insights, setting goals, and tracking success across all accounts.

\Key Responsibilities:\
  • \
  • Manage entire customer journey, upselling/cross-selling, and maintaining net promoter score hygiene.\
  • Analyze data and insights to drive customer growth success and marketing Strategies.\
  • Play a key role in goal setting and strategy for all the accounts and track the success of solutions provided.\
  • Act as an AI marketing solutions expert to identify, create, and implement marketing solutions achieving measurable business results.\
  • Design metrics and measures for determining ROI on products and become an evangelist for Pixis products educating clients on product solutions and best practices.\
  • Effectively address customer satisfaction and manage diverse set of issues until resolved coordinating internal resources interacting with each customer.\
  • Understand and assess customer requirements, level of adoption, and assess risk in renewing current contract.\
  • Build thorough understanding of client's brand, business, customers, and competitive landscape providing strategic guidance building requisite digital marketing initiatives.\
  • Develop industry best practices, media strategies, and benchmarking initiatives for various business use cases conducting knowledge sharing sessions with team members developing analytical frameworks and research protocols.\
  • Generate reports and present performance snapshots to internal stakeholders.\About You:\
    • \
    • Proven track record of hitting and overachieving retention and growth targets.\
    • Prior experience in Digital Marketing and understanding of Media channels like Google, Social Media, Programmatic buying, etc, and analytic tools such as Omniture, GA, Appsflyer, Kochava etc.\
    • Achieving revenue targets for customers on a timely basis.\
    • Problem solver who can independently translate high-level goals into actionable plans.\
    • Growth mindset - creative and diligent, able to multitask, prioritize, rapidly iterate, and manage communications with different functions in a fast-paced environment.\

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