Senior IT Service Delivery Lead

2 days ago


Mangalore, Karnataka, India beBeeServiceDelivery Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
About Us

We specialize in enterprise ITSM implementations, platform integrations, and service management optimization.

As a Service Delivery Manager (SDM), you will set up and lead our complete service delivery system from the ground up, establishing delivery frameworks, standardizing processes, ensuring service quality, and driving customer satisfaction.

The ideal candidate has 5+ years of experience in ITSM delivery and can act as both a strategic coordinator and hands-on delivery lead, ensuring services are executed efficiently while aligning with business objectives.

Key Responsibilities:
  • Design, implement, and manage the end-to-end service delivery framework.
  • Establish and standardize processes, SLAs, and best practices for smooth service operations.
  • Monitor and drive service quality, ensuring customer satisfaction and compliance.
  • Act as the primary point of contact for clients on service delivery matters.
  • Collaborate with internal teams to ensure seamless service execution.
  • Proactively identify risks, issues, and gaps in delivery, and implement corrective measures.
  • Generate regular reports on delivery performance, efficiency, and improvement areas.
  • Mentor and guide junior team members in delivery practices and standards.


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