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Senior Service Delivery Manager

3 weeks ago

Mangalore, Karnataka, India beBeeServiceDelivery Full time ₹ 1,20,00,000 - ₹ 2,00,00,000

Job Title: Senior Service Delivery Manager

We are a leading provider of technology services, operating 24/7 to ensure seamless ITIL process governance and continuous service improvement.

Our focus is on delivering world-class customer and employee experience through the adoption of automation and AI-driven technologies.

This critical leadership role reports directly to the Head – Technology Service Management and plays a pivotal part in shaping the overall growth and stability of our team.

As a seasoned professional in Service Management, you will be responsible for owning the Service Management platform, driving error-free operations aligned with business needs and best practices.

Your key accountabilities include:

  • Platform administration and configuration
  • AI-driven automations, optimizations, and integrations