ServiceNow IT Operations Management Professional

2 days ago

Ghaziabad, Uttar Pradesh, India beBeeItom Full time ₹ 15,00,000 - ₹ 20,10,000

Job Opportunity: IT Operations Management Specialist

Job Description

As an IT Operations Management specialist, you will play a pivotal role in designing, developing, and implementing technical solutions using the ServiceNow platform. Your primary focus will be on IT Operations Management related modules such as CMDB, CSDM, Discovery, Service Map, Event/Alert Management, Integration Hub.

You will be responsible for capturing requirements from business stakeholders and SMEs through demonstrations and workshops. Additionally, you will coordinate with internal and external stakeholders for development of user stories, configurations, and delivery on agreed timelines.

Key Responsibilities:

  • At least 5+ years of experience in IT software, custom app development, with minimum 5 years in ServiceNow implementations, system integrations, and development of ITOM.
  • Hands-on developer experience in scripting, unit testing of NOW platform features, system integrations (REST/SOAP).
  • Expert knowledge on configuring CMDB, CSDM model, configuring Discovery, Service Mappings with Impact, Root Cause Analysis.
  • Expert knowledge on Event, Alert, Incident Management rules. Event, Alert mapping with monitoring sources, Know-how of Alert Intelligence, Predictive AIOps, Manual, Automated Service Mappings.
  • Deep understanding of REST, WSDL, JSON, and ability to integrate with third-party applications and data sources.
  • Manages CMDB & Asset foundation data tables, CMDB, Import Sets, and Update Sets.
  • Expertise in configuring UI Actions/UI Policy ACL, etc. Hands-on with Angular-based Client-side & Server-side scripts, Business Rules, Glide Scripting, JavaScript, AJAX, HTML, CSS, JSON Web technologies.
  • Experience with Performance Analytics, Predictive Intelligence, and designing KPI-driven Reporting & Dashboards.
  • Develop and manage application code, user interfaces, and integration components.
  • Create and maintain necessary development documentation-project plan, technical design, developer notes, user manual, etc.
Required Skills and Qualifications
  • Strong technical and analytical skills.
  • Excellent communication and stakeholder management skills.
  • Ability to work independently and collaboratively as part of a team.
  • Proven track record of delivering high-quality results within tight deadlines.
Benefits

We offer a competitive compensation package, including benefits and opportunities for professional growth and development.

Others

This is an exciting opportunity to join our dynamic team and contribute to the success of our organization.

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