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Customer Success Specialist

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Transform School Management with Efficient Solutions

We empower educators, administrators, and students to focus on education. As we continue to grow, we need a dedicated professional to help users succeed.

Key Responsibilities
  • The initial point of contact for educators, administrators, and tech coordinators seeking assistance.
  • Handle support requests via email, chat, and occasional phone support.
  • Troubleshoot technical issues across web and mobile applications.
  • Collaborate with cross-functional teams to resolve issues and improve product functionality.
  • Develop and maintain clear documentation and FAQs.
  • Identify recurring issues and contribute to internal process improvements.
Qualifications
  • 5-6 years of professional experience in customer or technical support.
  • Experience supporting SaaS platforms, preferably in EdTech sectors.
  • Strong troubleshooting skills and ability to explain complex issues simply.
  • Familiarity with tools like Zendesk, Intercom, Jira, Confluence, or similar.
  • Excellent written and verbal communication skills.
  • Empathy, patience, and a customer-first mindset.
  • Bonus: Experience supporting K-12 educators or school districts.