Technical IT Support Specialist

5 days ago

Tiruppur, Tamil Nadu, India beBeeExpert Full time ₹ 9,00,000 - ₹ 12,00,000
Job Overview

We're seeking an expert IT Support Engineer to join our team. In this role, you'll deliver exceptional remote support for Microsoft 365 and Azure services, drive successful migrations, and ensure best-practice asset management.

Key Responsibilities:

  • Microsoft 365 Administration
    • Provide advanced support for Outlook, Teams, OneDrive, and SharePoint applications.
    • Collaborate with architects on Exchange Online and SharePoint Online migrations.
  • Device & Endpoint Management
    • Configure and manage Intune device enrollment, compliance policies, and app deployments.
  • Active Directory / Azure AD
    • Administer on-premises Active Directory and Azure Active Directory: user lifecycle, group policies, authentication issues, and conditional access troubleshooting.
  • Troubleshooting & Monitoring
    • Diagnose and resolve Level 2 incidents remotely, minimizing downtime and ensuring system availability.
    • Monitor infrastructure using RMM tools and escalate systemic issues.
  • Support & Triage Leadership
    • Serve as the escalation point for Level 1 tickets, providing triage guidance and knowledge-sharing to junior technicians.
  • Customer Engagement
    • Deliver user-focused support with clear communication and timely resolution.
  • Compliance & Documentation
    • Maintain accurate records of incidents, fixes, and system configurations.
    • Adhere to asset-management and preventive-maintenance standards.
  • Collaboration & Escalation
    • Partner with Level 3/Engineering teams on complex problems and root-cause analysis.
    • Contribute to knowledge base improvements and SOPs.
    Requirements

To succeed in this role, you'll need:

  • 4+ years in IT support, including at least 2 years in a Level 2 capacity.
  • Proven expertise in Microsoft 365 administration, Exchange Online, and SharePoint Online, with hands-on migration experience.
  • Strong working knowledge of Intune endpoint enrollment, compliance, and configuration policies.
  • Solid background in Active Directory/Azure AD user and group management, GPO, and authentication troubleshooting.
  • Broad understanding of Windows OS, basic networking (TCP/IP, DNS, VPN), and endpoint security principles.
  • Excellent analytical, documentation, and customer-service skills; ability to explain technical concepts clearly to non-technical users.
About Us

We offer a collaborative environment, continuous upskilling, and opportunities to work with the latest Microsoft cloud technologies. If you're passionate about solving problems, mentoring others, and driving cloud-first solutions, we'd love to hear from you.

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