Technical Support Specialist
2 days ago
Job Overview:
We are seeking a skilled professional to fill the role of Technical Support Specialist. As the primary point of contact for technical assistance, this position requires excellent communication skills, a passion for solving IT issues, and delivering top-notch user support.
The ideal candidate will possess a strong background in IT support, with experience in troubleshooting, ticketing systems, and resolving technical issues. They will be able to interact professionally and clearly with users across all levels, providing timely and effective solutions to their queries.
Main Responsibilities:
- Provide first-line technical support to end-users in a courteous and professional manner.
- Log all user service tickets in ITSM systems with complete and accurate information.
- Troubleshoot and resolve IT-related incidents and service requests.
- Manage customer inquiries and ensure timely resolution.
- Perform scheduled reporting (daily/weekly/monthly).
- Submit knowledge base article updates for new and existing issues.
- Own and drive user issues to resolution.
Key Skills and Qualifications:
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Ability to manage multiple tasks and prioritize effectively.
- Customer-focused mindset with a commitment to service excellence.
- Familiarity with ITSM tools and ticketing systems is preferred but not mandatory.
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