Senior Payroll Expert Leader

Job Title:

A seasoned payroll expert is sought after to assume a leadership role in our expanding team. As an Oracle Cloud HCM Payroll Lead, you will be responsible for guiding a team of professionals in delivering high-quality managed services to clients.

This pivotal role requires strong leadership and communication skills, with the ability to effectively manage a team, triage complex client issues, and provide subject matter expertise on Oracle Cloud Payroll functionality.

Key Responsibilities:

• Lead and manage a team of payroll-focused support consultants, ensuring seamless collaboration and shared ownership of outcomes.
• Work hands-on as a senior Oracle Cloud Payroll consultant, resolving complex client issues across payroll and related modules.
• Partner closely with UK-based counterparts to build a cohesive, cross-regional support function and align on service processes and client priorities.
• Act as a subject matter expert on Oracle Cloud Payroll, providing in-depth knowledge of configuration, processing, troubleshooting, and legislative compliance.
• Supervise quarterly Oracle Cloud release cycles, including impact analysis, regression testing, deployment, and communication of relevant changes to clients.
• Troubleshoot functional issues, escalating to Oracle as needed and maintaining clear, well-documented resolutions.
• Build and maintain strong client relationships, ensuring high satisfaction through responsive, proactive support and communication.
• Drive improvements in support processes, documentation, and internal tooling, establishing a scalable, high-performing payroll support model.
• Review Oracle Cloud updates to recommend enhancements that deliver value to clients.
• Contribute to internal knowledge bases and support materials, championing a culture of continuous improvement.
• Provide strategic input into team development and structure, ensuring effective collaboration between India and UK teams.

Person Specification | Skills and Qualifications:

• Ethical Conduct: Strong commitment to ethical standards, integrity, and compliance with regulations and organizational policies.
• Communication Skills: Excellent client-facing consultancy skills, with the ability to communicate clearly and effectively.
• Teamwork: Collaboration with cross-functional teams, including stakeholders.
• Customer Service Orientation: Focus on meeting internal and external customer needs, providing responsive support, and building positive relationships.
• Continuous Learning: Willingness to learn and develop new skills, stay updated on industry trends, and pursue professional development opportunities.
• Consulting skills: Strong consulting skills are essential for effectively communicating with clients, understanding their needs, and guiding them through the implementation process.

Qualifications:

• Experience delivering or supporting UK payroll, including full lifecycle implementations, with in-depth knowledge of Fast Formula configuration and element definitions.
• In-depth knowledge of HCM/payroll processes, configuration, legislation, and reporting.
• Experience supporting large, complex solutions with multiple stakeholders.
• Familiarity with Oracle quarterly update cycles, including impact analysis and enhancement identification.
• Excellent client-facing communication skills, both written and verbal.
• Ability to deliver practical, value-driven solutions with creativity and innovation.
• Demonstrated leadership and team management capabilities, including mentoring and collaboration.
• Strong interpersonal skills and a track record of working effectively within cross-functional teams.
• A growth mindset with a commitment to continuous improvement.
• High level of adaptability and flexibility, with the ability to build long-lasting client relationships.

Benefits:

• An opportunity to work with a dynamic company.
• A chance to lead a team of talented professionals and drive business growth.
• Ongoing training and development opportunities.
• A collaborative and supportive work environment.