ServiceNow Developer Expert

2 weeks ago


Bengaluru, Karnataka, India Genpact Full time

Job Title: Assistant Manager - ServiceNow Developer

About the Role:

We are seeking a highly skilled ServiceNow Developer to join our team at Genpact. As a ServiceNow Developer, you will be responsible for designing, implementing, and maintaining scalable and secure ServiceNow solutions that align with business objectives.

Key Responsibilities:

  • Work with stakeholders to convert business needs into ServiceNow technical solutions.
  • Design and implement scalable, performant, secure, and maintainable ServiceNow solutions.
  • Provide technical leadership and guidance to development teams, ensuring adherence to best practices and standards.
  • Collaborate with cross-functional teams, including developers, administrators, and business analysts, to drive successful implementations.
  • Mentor Developers and provide technical guidance and support as needed.
  • Conduct code reviews, troubleshoot technical issues, and provide solutions and recommendations.
  • Identify opportunities for process improvements and automation within the ServiceNow platform.
  • Proactively propose innovative solutions and new features that drive business value.

Requirements:

  • Bachelor's degree in computer science, Information Technology, or a related field (or equivalent work experience).
  • Relevant experience in ServiceNow Development with a focus on building custom applications, Integrations, and workflows.
  • In-depth knowledge of the ServiceNow platform, including Service Catalog, Incident Management, Problem Management, Change Management, and other ITSM modules.
  • Proficiency in configuring and customization including foundational data setup such as service catalog, categories, items, and request workflows.
  • Experience with ServiceNow integrations, REST/SOAP APIs, Integration HUB and data exchange mechanisms.
  • Strong understanding of ITIL processes and IT service management principles.
  • Excellent problem-solving and analytical skills, with the ability to identify issues and propose effective solutions.
  • Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.

About Us:

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.



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