ServiceNow Expert
2 weeks ago
At Alstom, we're committed to creating a greener and smarter mobility future. As a ServiceNow expert, you'll play a vital role in configuring ServiceNow modules to meet our evolving needs.
Key Responsibilities:
- Implement ServiceNow ITSM modules, leveraging hands-on development of application configuration, workflow configuration, UI configuration, and client and server-side scripting.
- Collaborate with the team to provide technical solutions and assist with technical blockers.
- Work on projects and enhancements involving ServiceNow, ensuring seamless integration with our existing infrastructure.
- Analyze functional requirement specifications, proposing technical feasibility and solutions that meet our business needs.
- Mentor field resources in implementation methodology, configuration, and best practices for ServiceNow.
- Engage in requirement gathering on enhancements from process/service owners.
- Proactively manage repetitive and major incidents in ServiceNow, ensuring minimal disruption to our operations.
- Contribute to platform upgrades and maintenance, ensuring our ServiceNow instance remains secure and efficient.
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4 days ago
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