Technical Support Associate

2 weeks ago


Madurai, Tamil Nadu, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 9,00,000
Customer Service Representative

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. This is a full-time on-site role located in the given location.

The successful candidate will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction.

Daily Responsibilities:
  • Responding to customer queries and concerns
  • Providing product and service information to customers
  • Troubleshooting problems and escalating complex cases to relevant departments
Key Qualifications:
  • Proficiency in customer service and support
  • Experience in handling customer interactions and experience with customer service software
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and maintain accuracy under pressure
  • Problem-solving and conflict resolution skills
  • High school diploma or equivalent; a bachelor's degree is preferred
Benefits of the Role:
  • Opportunity to develop customer service skills and knowledge
  • Chance to work in a dynamic and collaborative team environment
  • Competitive compensation and benefits package


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