IT Technical Support Specialist

2 weeks ago


Madurai, Tamil Nadu, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,45,000

Role Overview

We are seeking a seasoned IT professional to provide proactive technical support for on-prem and cloud-based applications.

Key Responsibilities:

  • Deliver timely assistance for system and application issues.
  • Monitor application performance and respond to alerts in a prompt manner.
  • Troubleshoot complex technical problems and escalate when necessary.
  • Support the implementation of production deployments, patching, and configuration changes.
  • Develop and maintain accurate system documentation and visual dashboards.
  • Collaborate closely with cross-functional teams, including development, operations, and business units.
  • Foster adherence to established incident, change, and problem management processes.
  • Participate in rotating shifts or on-call support rotations as needed.

Requirements:

The ideal candidate will possess exceptional technical skills, excellent communication abilities, and a strong understanding of IT service management principles.

Preferred Qualifications:

A bachelor's degree in Computer Science or a related field, along with relevant industry experience and certifications, is highly desirable.

Benefits:

This role offers a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

Additional Information:

Please note that this job description is subject to change based on business needs and requirements.



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