Operations Director

10 hours ago

Mysore, Karnataka, India beBeeHospitality Full time ₹ 18,00,000 - ₹ 36,00,000

Job Summary

The General Manager Operations is responsible for overseeing the overall operations of a hotel, ensuring seamless coordination between departments and driving business strategies aligned with the hotel's vision and financial goals.

This key leadership role involves developing and executing operational plans, managing budgets, and leading a high-performance culture that emphasizes teamwork, accountability, and service excellence.

The ideal candidate will be a hospitality professional with strong leadership, organizational, and decision-making capabilities, as well as excellent communication, interpersonal, and negotiation skills.

Key Responsibilities

  • Strategic & Operational Leadership:
  1. Oversee the hotel's overall operations, ensuring seamless coordination between departments including Front Office, Housekeeping, Food & Beverage, Engineering, and Security.
  2. Develop and execute business strategies aligned with the hotel's vision, brand standards, and financial goals.
  3. Establish and monitor KPIs to maintain high standards of service delivery and operational efficiency.
Financial Oversight:
  1. Prepare and manage the annual operating budget, ensuring profitability and efficient use of resources.
  2. Analyse financial reports and implement corrective measures where necessary to achieve revenue and cost targets.
  3. Oversee procurement, vendor management, and inventory controls to minimize wastage and optimize value.
Guest Experience & Brand Management:
  1. Uphold and promote high standards of guest satisfaction, service excellence, and personalized experiences.
  2. Monitor guest feedback, online reputation, and implement service recovery protocols where necessary.
  3. Ensure the property maintains brand integrity and complies with brand standards and audit requirements.
Human Resource Management:
  1. Lead recruitment, induction, and training of hotel staff in line with operational requirements and brand expectations.
  2. Build a high-performance culture that emphasizes teamwork, accountability, service, and continuous development.
  3. Implement performance management systems and ensure employee engagement and retention.

Required Skills and Qualifications

  • A hospitality professional with strong leadership, organizational, and decision-making capabilities.
  • Excellent communication, interpersonal, and negotiation skills.
  • Commercially astute with sound understanding of budgeting, forecasting, and revenue management.

Benefits

A competitive salary package commensurate with qualifications and experience.

Others

This role requires a strong commitment to delivering exceptional results in a fast-paced environment. The ideal candidate will be a motivated and driven individual who thrives in a dynamic setting.

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