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Senior Voice Process Leader

3 weeks ago

Kurnool, Andhra Pradesh, India beBeeOperations Full time ₹ 5,00,000 - ₹ 10,00,000
Job Description

We are seeking an experienced Operations Manager to lead our voice process operations. The ideal candidate will have a proven track record of managing daily operations, leading teams, and driving performance improvements.

Responsibilities include:

  • Managing the day-to-day activities of the voice process team.
  • Leveraging technology to enhance call quality and customer satisfaction.
  • Developing and implementing strategies to improve first-call resolution (FCR) and reduce average handling time (AHT).
  • Mentoring team members to enhance their communication and service delivery skills.
  • Collaborating with clients and stakeholders to ensure alignment on process requirements.

The Operations Manager will play a crucial role in ensuring that our voice process operations are running smoothly and efficiently.