Be a key figure in ensuring customer satisfaction as a Customer Engagement Specialist

1 week ago

Vellore, Tamil Nadu, India beBeeCommunication Full time ₹ 3,00,000 - ₹ 6,00,000

Job Title: Customer Engagement Specialist

About the Role

We are seeking enthusiastic and customer-focused individuals to join our team at Dentalkart. As a fresher, you will be trained to handle customer queries, resolve issues, and ensure a positive customer experience.

This role requires excellent communication skills, patience, and a willingness to learn.

Key Responsibilities:

  • Handle inbound and outbound customer calls in a professional manner.
  • Assist customers with queries, complaints, and product/service information.
  • Provide accurate and timely responses to customer concerns.
  • Maintain records of customer interactions and update databases.
  • Escalate complex issues to the concerned department when necessary.
  • Ensure customer satisfaction by delivering exceptional service.

Requirements:

  • Excellent verbal and written communication skills.
  • Positive attitude, patience, and problem-solving ability.
  • Willingness to work in shifts if required.

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