Strategic Customer Engagement Leader

13 hours ago

Vellore, Tamil Nadu, India beBeeCustomerEngagement Full time ₹ 15,00,000 - ₹ 20,00,000
Job Title: Strategic Customer Engagement Leader

Job Description:

This leadership role is responsible for developing and executing customer engagement strategies that align with the organization's business objectives. The successful candidate will have a proven track record of managing teams, mentoring, and collaborating with cross-functional groups to drive customer growth and retention.

The ideal candidate will possess strong analytical, problem-solving, and communication skills, with the ability to analyze complex data, identify trends, and develop strategic solutions.

Key Responsibilities:
  • Develop and implement customer engagement strategies to increase customer base and revenue growth
  • Lead a team of customer engagement specialists to ensure their professional development and collaboration
  • Oversee the configuration, customization, and integration of CRM systems for optimal performance and data integrity
  • Analyze customer data to identify trends, generate reports, and measure campaign effectiveness
  • Collaborate with marketing, sales, and customer support teams to align customer engagement strategies and ensure a consistent customer experience
Required Skills and Qualifications:
  • Proficiency in CRM platforms, data management, and reporting
  • Strong leadership, communication, and interpersonal skills
  • Ability to analyze data, identify trends, and solve complex problems
  • Strategic thinking and ability to develop and implement effective customer engagement strategies aligned with business goals
  • Project management skills and understanding of business processes
What We Offer:

A dynamic work environment, opportunities for professional growth and development, and a competitive compensation package.

This is an exciting opportunity to contribute to the growth and success of our organization by developing and executing customer engagement strategies that drive customer growth and retention.

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