Student Experience Coordinator

1 day ago

Shimoga, Karnataka, India beBeeCommunication Full time ₹ 4,50,000 - ₹ 7,00,000

Job Title: Associate/Sr Associate - Student Experience

Our ideal candidate is a customer experience professional who can support students and parents throughout their journey, ensuring a seamless and engaging experience.

Key Responsibilities:
  • Support students and parents to address concerns and refund requests with empathy and efficiency.
  • Mentor students to ensure effective app usage and maximize learning outcomes.
  • Collaborate cross-functionally with teams to resolve customer issues within stipulated timeframes.
  • Take ownership of all customer-facing ad hoc requirements from internal teams, ensuring swift execution.
Required Skills and Qualifications:
  • Minimum 1 year of experience in customer experience or support roles.
  • Strong communication skills, both written and verbal.
  • Empathetic, solution-oriented, and comfortable working in fast-paced environments.
  • Ability to manage multiple channels (chat, email, calls) and collaborate with cross-functional teams.
  • A passion for education and genuine interest in helping students succeed.

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