
Luxury Client Relationship Specialist
5 days ago
About this role: We're seeking a proactive and detail-oriented professional to manage client relationships and ensure an exceptional experience for luxury clientele.
The ideal candidate thrives in a client-focused environment, is organized, and contributes to both daily execution and long-term improvements in customer engagement.
- Key Responsibilities:
- Client Engagement & Support:
- Manage client interactions via calls, WhatsApp, email, and in-person communication.
- Provide timely, professional, and solution-oriented responses.
- Maintain accurate customer records, order details, and communication logs.
- Career Development:
- Pursue ongoing training and development opportunities to enhance skills and knowledge.
- Work closely with sales, marketing, and production teams to drive business growth.
- Collaborate with cross-functional teams to deliver high-quality results.
- Personal Qualities:
- Affinity for building strong, lasting relationships with clients.
- Excellent communication and interpersonal skills.
- Ability to adapt to changing priorities and deadlines.
- What We're Looking For:
- Experience: 2-4 years in CRM, luxury retail, or related fields.
- Skills & Tools: Proficiency in CRM tools, MS Office; strong analytical and problem-solving skills.
- Attributes: Customer-focused, proactive, organized, and solutions-driven.
- Benefits:
- Ongoing career development and training opportunities.
- A collaborative and dynamic work environment.
- Opportunities to grow professionally and personally.
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