
Luxury Client Liaison
21 hours ago
We are seeking a Customer Support Representative to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional service and support to our clients.
Key Responsibilities:
- Manage client interactions via calls, WhatsApp, email, and in-person communication.
- Provide timely, professional, and solution-oriented responses.
- Maintain accurate records of client communications and orders.
- Work closely with sales, marketing, and production teams to resolve client queries.
- Report on customer trends, feedback, and loyalty metrics to leadership.
Requirements:
- Experience: 2-4 years in CRM, luxury retail, or jewelry brands.
- Skills & Tools: Proficiency in CRM tools, MS Office; strong communication and interpersonal skills.
- Attributes: Customer-focused, organized, proactive, and solution-driven.
Why Join Us?
- Contribute to enhancing customer journeys and loyalty programs.
- Grow in a professional, collaborative, and growth-oriented environment.
- Work with high-value clientele and prestigious luxury jewelry brands.
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