Customer Support Specialist

3 weeks ago


Hyderabad, Telangana, India ANRI Solutions HR Services Full time
Job Title: Customer Support Engineer

We are seeking a highly skilled Customer Support Engineer to join our team at ANRI Solutions HR Services. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their success and satisfaction with our products.

Key Responsibilities:
  • Provide technical support to customers via phone, email, or chat, resolving issues and answering questions in a timely and professional manner.
  • Collect and analyze customer data to effectively troubleshoot and understand their usage of our products.
  • Ensure that all Service Level Agreements (SLAs) are met, and each customer has a positive experience with each contact.
  • Collaborate with internal teams to resolve complex technical issues and improve overall customer satisfaction.
  • Stay up-to-date with product knowledge and technical skills to provide expert support to customers.
Requirements:
  • Bachelor's degree in Computer Science, Engineering, or related field.
  • 3+ years of experience in a customer support role, preferably in a SaaS organization.
  • Microsoft certification in cloud technologies.
  • Experience in administration of Microsoft SharePoint.
  • Demonstrable experience in HTML, CSS, REST, JAVA,.NET, and other relevant technologies.
  • Knowledge of Microsoft web server and development products.
  • Experience in planning or setting up infrastructure, including Active Directory, load balancing, and packet capture analysis.
  • Experience with Salesforce as a user, power user, or administrator.
  • SQL developer experience, including understanding stored procedures and database design.
  • Experience with network diagnostics and troubleshooting.
What We Offer:

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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