Digital Customer Experience Specialist

4 days ago

Gurgaon, Haryana, India beBeeCustomer Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Job Title: Digital Customer Journey Strategist

Job Description: The Customer Growth and Retention Marketing Team plays a crucial role in developing and deploying strategies to accelerate revenue generated from customers. The goal is to attract new customers and retain existing ones, making them the preferred choice for their pension and investment platform.

Key Responsibilities:

  • Developing audience-led digital journey optimisation strategies
  • Using data and tools to optimise existing conversion funnels and create new ones
  • Collaborating with multiple teams to ensure seamless customer site journeys
  • Leading, coaching, and developing a high-performing team
  • Advising on prioritisation of inbound requests for content support

Requirements: To succeed in this role, you will need strong analytical skills, experience with reporting tools like Power BI, and passion for people leadership and team development.

Benefits: As a valued member of our team, you will have the opportunity to work with a talented group of professionals, develop your skills, and grow your career.

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