Airlines Customer Experience Specialist

1 day ago

Gurgaon, Haryana, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878
Job Overview:

Airlines Customer Service Representative plays a pivotal role in ensuring seamless customer experiences. This position involves handling inbound and outbound calls, providing assistance with flight bookings, cancellations, itinerary changes, and general inquiries related to airlines.

Key Responsibilities:
  • Customer Support: Offer pre-flight assistance, answer general inquiries, and provide post-flight support for international passengers.
  • Flight Reservations: Assist customers in booking flights, upgrading seats, and confirming details for international travel.
  • Issue Resolution: Address customer complaints, resolve issues related to baggage, flight delays, cancellations, and rebookings.
  • Flight Information: Provide accurate and timely information regarding flight schedules, check-in procedures, baggage policies, and other airline-related queries.
  • Ticketing & Refunds: Assist customers with ticketing queries, cancellations, and processing refunds in accordance with airline policies.
  • Sales and Upselling: Promote value-added services such as seat upgrades, extra baggage, or travel insurance during interactions with customers.
  • Escalation Handling: Escalate complex issues to the appropriate department or higher management if required.
Requirements:
  • Communication Skills: Excellent verbal and written communication skills to effectively interact with customers.
  • Problem-Solving Skills: Ability to analyze and resolve complex customer issues in a timely manner.
  • Product Knowledge: Thorough knowledge of airline products and services to provide accurate information to customers.
  • Teamwork: Collaborative mindset to work effectively with colleagues in a fast-paced environment.
Benefits:
  • Competitive Salary: Attractive compensation package commensurate with experience.
  • Ongoing Training: Opportunities for professional growth and development through regular training sessions.
  • Flexible Working Hours: Flexible scheduling to accommodate varying work-life balance needs.
Why Join Our Team?

Airlines Customer Service Representatives enjoy a dynamic and supportive work environment that fosters growth and collaboration. With a focus on customer satisfaction and excellence, we strive to deliver exceptional service to our passengers every day.

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