Managing Complex Orders in a Fast-Paced Environment

3 days ago

Chennai, Tamil Nadu, India beBeeOrderManagement Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Order Management Specialist

The role of an Order Management Specialist is crucial in ensuring the seamless execution of orders for our India market.

This position is based at our Global Shared Services Centre in Noida, India, and partners with various departments to deliver exceptional service to both internal and external customers.

This is a fast-paced environment where the right candidate will thrive. Key responsibilities include daily booking of customer purchase orders in SAP, managing orders through the system, and handling associated queries from customers, sales teams, and partners.

Essential functions include:

  • Processing email Purchase Orders from end users through Salesforce and SAP
  • Retrieving orders from partner portals and processing them into SAP
  • Verifying pricing against customer contracts or approved discount matrices
  • Verifying product availability and coordinating with purchasing to determine lead times when supply is not available
  • Exercising discretion to prioritize product allocations when supply is not available
  • Providing inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales
  • Processing customer returns and credit note requests in a timely manner
  • Answering customer inquiries regarding order status, product availability, and lead times
  • Troubleshooting customer issues and responding in a timely manner

A successful candidate will possess a high-energy individual with ability to work under pressure in a fast-paced, changing environment with a positive attitude. They should have a customer-first mentality, strong time management skills, and the ability to work proactively and exercise judgment.

This role requires a strong attention to detail, excellent interpersonal, communication, and customer service skills. The ability to work productively in a cross-functional team environment and proficiency in Microsoft Office are also essential. Experience with ERP systems like SAP and CRM systems like Salesforce is preferred.

We are looking for a highly motivated individual with a BS/BA degree in business and 4+ years of experience in account management and customer service in a high-tech environment. Basic accounting knowledge and understanding of international trade principles and possibilities are required.

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