Enterprise Order Management Specialist

2 days ago

Chennai, Tamil Nadu, India beBeeOrder Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Overview

Salesforce Order Management (SOM) specialists are in high demand to develop and implement efficient order processing solutions. This role requires 7+ years of experience in technical design and implementation of SOM solutions, with a focus on streamlining capture to fulfillment processes.

Key Responsibilities
  • Design and build orchestration flows for order capture, fulfillment, cancellation, return, and payment processing.
  • Develop and maintain automation using Flow, Apex, and Composite APIs for complex order lifecycle management.
  • Integrate SOM with external systems (ERP, WMS, Payment Gateways, SFCC, etc.) using REST/SOAP APIs and middleware.
  • Create scalable data models and ensure data integrity across order transactions.
Technical Skills
  • Expertise in Salesforce Order Management (SOM) and data model.
  • Strong hands-on experience with Composite API, Named Credentials, and secure API integration practices.
  • Proficiency in configuring and customizing SOM orchestration flows for order lifecycle events.
  • Experience with integrations (REST/SOAP) to ERP, payment providers, and logistics systems.
  • Understanding of OAuth2, JWT, and named credential-based auth flows for secure communication.
Desirable Skills
  • Familiarity with Salesforce Core Clouds (Service Cloud, Commerce Cloud B2C/B2B, or Sales Cloud).
  • Deep understanding of order-related processes: fulfillment, splitting, holds, returns, exchanges, and adjustments.
  • Strong experience with Salesforce DX, Git, CI/CD pipelines.
  • Understanding of PCI compliance, SCA (Strong Customer Authentication), and fraud management in order transactions.

We offer an inclusive work environment where all qualified candidates are welcome to apply.

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