Senior Order Management Specialist

20 hours ago


Chennai, Tamil Nadu, India beBeeOrderManagement Full time ₹ 5,00,000 - ₹ 10,00,000
Order Management Job Description

Role Summary:
The Order Management role is a key position within our organization. This individual will be responsible for providing exceptional customer service and support to clients, ensuring timely resolution of issues and maintaining high-quality standards.

Key Responsibilities:
  • Provide technical support to clients via telephone and email.
  • Resolve client queries in a courteous and professional manner.
  • Document all pertinent end-user information, including name, department, contact information, and nature of problem or issue.
  • Update own availability in the RAVE system to ensure productivity of the process.
  • Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions.

Required Skills and Qualifications:
To excel in this role, you will need:
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong attention to detail and organizational skills.
  • Basic knowledge of order management processes and procedures.

Benefits:
As a member of our team, you can expect:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

Other Requirements:
Please note that this role requires:
  • High school diploma or equivalent.
  • 1-2 years of experience in a related field.


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