Success Advocate

2 days ago

Kanpur, Uttar Pradesh, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 15,00,000
Job Description:

About the Role:

Zarthi is seeking a skilled Customer Success Associate to join our team. As a CSA, you will be responsible for improving the overall customer experience by managing key performance indicators (KPIs). You will conduct regular Business Reviews and Check-ins with customers, aiming to ensure satisfaction, retention, and growth.

The ideal candidate will have strong analytical skills, excellent communication abilities, and a customer-centric approach. They will work closely with cross-functional teams to align customer feedback and performance data with ongoing product development, feature enhancements, and support processes.

Key Responsibilities:

  • Monitor and Analyze KPIs: Track and analyze key performance indicators such as customer sentiment, engagement scores, and service request completion SLAs.
  • Cross-Functional Collaboration: Work closely with the Product, Support, and Sales teams to align customer feedback and performance data.
  • Evaluation & Issue Resolution: Identify and address customer issues in a timely and effective manner.
Required Qualifications:

Qualifications:

  • Data-Driven: Strong ability to analyze and interpret customer data, including sentiment analytics, engagement scores, and service metrics.
  • Customer-Centric: Proven ability to build strong, lasting relationships with customers, understanding their business needs and helping them realize the full value of the product or service.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to present complex information in a clear, concise manner.

Benefits: This role offers a fast-paced environment, cutting-edge technologies, and opportunities for growth and professional development. The ideal candidate will be motivated, adaptable, and committed to delivering exceptional customer experiences.

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