Career Advocate

1 week ago

Kanpur, Uttar Pradesh, India beBeeCareer Full time ₹ 80,00,000 - ₹ 1,20,00,000
Client Success Associate

This is a key role that requires you to be at the forefront of our client engagement strategy. As a Client Success Associate, you will serve as a critical link between our clients and our solutions. Your main responsibility will be to provide exceptional client service, drive sales, and ensure seamless client experience from initial inquiry to long-term relationship management.

Key Responsibilities:
  • Client Interaction & Support
    • Serve as the first point of contact for all US-based clients, providing expert guidance and timely responses during East Coast hours - Monday to Friday.
    • Address client concerns and resolve issues efficiently to enhance client satisfaction and retention.
    • Proactively follow up with clients to ensure all their queries are addressed and act end-to-end ownership.
  • Consultative Sales
    • Identify client needs and recommend appropriate products or services, positioning our offerings as the best solution.
    • Convert client inquiries into sales opportunities, driving revenue growth.
    • Consistently meet or exceed individual and team success goals.
  • Relationship Building
    • Develop and nurture strong, long-term relationships with clients to foster loyalty and repeat business.
    • Collaborate with internal teams to ensure a cohesive approach to client management and support.
  • Operational Excellence
    • Coordinate with various departments to ensure smooth client onboarding and service delivery.
    • Assist in the development and updating of client-facing materials, such as FAQs and product guides.
  • Market Insight & Reporting
    • Stay informed about industry trends, client needs, and competitive landscape to better serve our clients.
    • Own reporting and insights on client engagement, product performance, and market trends, as needed.

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