Delivering Lasting Customer Relationships

1 week ago

Cochin, Kerala, India beBeeRetention Full time ₹ 1,50,00,000 - ₹ 2,30,00,000
Customer Retention Specialist

Our mission is to foster long-lasting relationships with our clients, and customer success plays a vital role in achieving this goal. We aim to deliver an exceptional service experience that exceeds our customers' expectations, building on our track record of 200+ 5-star reviews and negative churn.

This position involves overseeing customer retention and making them loyal advocates of our brand while actively listening to their feedback to generate valuable insights for our product team.

We're seeking a professional who can provide a service experience akin to a Michelin star Italian restaurant, genuinely enjoys helping people and making them successful, and has a genuine interest in engaging with individuals from diverse backgrounds.

Responsibilities include:

  • Ensuring a seamless customer onboarding experience.
  • Tracking product adoption for our customers, guaranteeing they derive maximum value leading to upsells and expansion revenue.
  • Becoming a trusted advisor for our customers, assisting them in maximizing the value of our platform.

Our core values guide how we operate: Delivering Exceptional Service, Driving Results, Embracing Transparency, Focusing on Progress, and Embracing Humility, with a Serious Approach to Our Work.

Perks & Benefits include Comprehensive Health Insurance, Quarterly Off-sites, Fitness Membership, Personal Development Opportunities, and Salary Paid In Advance.

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