Business Collection Specialist

3 days ago


Chennai, Tamil Nadu, India beBeeCollector Full time ₹ 1,04,000 - ₹ 1,30,878

Job Description:

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  • To lead the collection process across multiple sources, focusing on reducing outstanding balances and average days to payment while maintaining client relationships.
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Key Responsibilities:

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  • Negotiate payment schedules with customers, considering their financial situations.
  • Manage portfolio buckets for assigned areas, tracking delinquency and non-starters.
  • Provide customer service regarding collection issues, account adjustments, and discrepancies.
  • Maintain customer account details, monitoring non-payments, delayed payments, and irregularities.
  • Update customer files, recording contact information and debt notifications.
  • Coordinate with tracing teams to identify defaulters and assets.
  • Investigate defaulting accounts and maintain healthy customer relationships.
  • Collaborate with sales and senior management to accelerate collections, including repossessing assets and seeking legal support.
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Requirements:

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  • Excellent communication and negotiation skills.
  • Ability to manage multiple sources and prioritize tasks effectively.
  • Strong analytical and problem-solving skills.
  • Knowledge of industry regulations and compliance standards.


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