
Outbound Collections Role
1 week ago
We are seeking a skilled Collections Specialist to join our team. The successful candidate will be responsible for managing outbound collections, driving retention and collection from various campaigns, and ensuring delivery of key performance indicators (KPIs).
This is an exciting opportunity for individuals with experience in customer retention and collection management. If you have strong analytical skills, strategic thinking, and the ability to influence cross-functionally, we want to hear from you.
- Manage outbound collections call centre & Partner
- Drive Retention & Collection from various outbound calling campaigns for assigned circles
- Evaluate and improve cost efficiency in collections & retentions
- Ensure Churn, M0 collection, forwards flows are within Target
- Experience in customer retention role
- Hands-on experience of customer life cycle management
- Collections Management (Collection expertise)
- Sound analytical skills and strategic thinking
- Capability to influence cross functionally across circles under matrix structure
We offer a collaborative and inclusive work environment that encourages authenticity and fosters a sense of belonging. Our goal is to build and maintain a diverse workforce that reflects our values of Passion, Boldness, Trust, Speed, and Digital.
We strive to be the first choice for prospective employees and ensure equal employment opportunity without discrimination or harassment based on any protected characteristic.
Vodafone Idea Limited(formerly Idea Cellular Limited)An Aditya Birla Group & Vodafone partnership
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