BMC Helix Operations Management Consultant

1 month ago


Mumbai, Maharashtra, India BMC Software Full time

Job Summary

BMC Software is seeking a highly skilled BMC Helix Operations Management Consultant to join our team. As a key member of our Global Services Delivery organization, you will be responsible for delivering consultative operational services to our customers worldwide.

Key Responsibilities

  • Lead and/or participate in teams to deliver required outcomes and produce additional business with BMC clients.
  • Provide L2/L3 operational support on BMC Helix Operations Management (BHOM), TrueSight Operations Management (TSOM), as per agreed SLAs.
  • Maintain BHOM / TSOM Application platform availability as per agreed availability commitment.
  • Administer and maintain BMC Helix Operations Management (BHOM), TrueSight Operations Management (TSOM) Solution.
  • Configure and customize BMC Helix Operations Management or TrueSight Operations Management solutions to align with client requirements.
  • Continuously monitor system performance and health metrics.
  • Diagnose and resolve issues related to BHOM/TSOM applications.
  • Oversee the integration of BMC solutions with other systems and third-party applications.
  • Implement minor upgrade, patches, and new features for BMC solutions.
  • Maintain comprehensive documentation of system configurations, customizations, troubleshooting steps, and resolution procedures.
  • Provide training and support to end-users and stakeholders on BMC solutions.
  • Adhere to industry best practices and standards, including ITIL, for capacity management and system administration.

Requirements

  • Bachelor's Degree.
  • 6-9 years of IT experience.
  • Experience in Applications Managed Services and Consulting Services environment.
  • Extensive experience in the implementation, administration, and configuration of BMC Helix Operations Management (BHOM) /TSOM Application Support, Administration, Integrations, and Customizations.
  • Excellent troubleshooting skills for BHOM/TSOM applications, integrations, and customizations.
  • Experience maintaining BHOM /TSOM within a high distributed complex environment.
  • Excellent organization and communication skills.
  • Able to work both autonomously and in teams.
  • Self-starter and good decision-making skills.
  • Strong analytical skills with a methodical approach to fault resolution.
  • Experience on Windows/UNIX/LINUX operating systems and ITIL framework is an advantage.
  • Good knowledge of Cloud Technologies, networking, and database concepts.
  • Well-organized with a positive attitude, ability to work in customer-facing environments.

About BMC Software

BMC Software is an award-winning, equal opportunity, culturally diverse, and fun place to be. We have 6000+ brilliant minds working together across the globe. We believe in pay transparency and have set the midpoint of the salary band for this role at 2,628,600 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions.



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