BMC Helix Technical Expert
4 weeks ago
About the Role
BMC Software, Inc. is seeking a skilled professional to join our Professional Services team as a BMC Helix Consultant. As a key member of our team, you will be responsible for guiding our customers through education, delivery, and implementation of BMC products.
Key Responsibilities
- Provide L2/L3 operational support on Helix ITSM Remedy, SmartIT/MyIT, Smart reporting, Service broker, DWPA, CMDB, Asset Management, as per agreed SLAs.
- Maintain BMC Product platform availability as per agreed availability commitment.
- Develop new customizations, integrations, and reports.
- Troubleshoot BMC Application, customizations, integration issues.
- Follow the ITIL standard best practices.
- Recommend & plan upgrades/patches and roll out of new features.
- Drive adoption of the BMC solution across Customer environments.
- Work closely with Service Owners to review service delivery quality with focus on continuous improvement.
Requirements
- Candidate must possess a Bachelor's Degree.
- Should have 6-10 years' IT experience.
- Should have worked in Applications Managed Services and Consulting Services environment.
- Extensive experience in the implementation, administration, and configuration of BMC Remedy ITSM Applications, Integrations, Customizations.
- Experience on Windows/UNIX/LINUX operating systems and ITIL framework is an advantage.
- Good knowledge of Cloud Technologies, networking, and database concepts.
- Well-organized with a positive attitude, ability to work in customer-facing environments, and should be able to communicate with Customers, Vendors, and other internal groups as required.
- Exercises independent judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results.
- Effective communication skills in English & German (verbal and written).
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