DevOps Engineer for SaaS Excellence
4 weeks ago
About the Role
BMC Software is seeking a skilled DevOps Engineer to join our SaaS Operations team. As a key member of this team, you will be responsible for designing, developing, and implementing complex applications using the latest technologies.
Key Responsibilities
- Work closely with BMC Helix Cloud Ops Teams, BMC Helix Support Teams, BMC Helix Infrastructure Teams, BMC Professional Services & third-party Consulting teams, and BMC Helix Customers to deliver SaaS upgrades and migrations.
- Coordinate with customers to gather requirements before starting any upgrade or migration.
- Troubleshoot and fix all issues identified during implementation.
- Participate in internal team review meetings.
- Automate the execution of runbooks.
- Coordinate with R&D teams for new product releases and internal POCs.
Requirements
- Good troubleshooting skills and knowledge of BMC Helix products, including ITSM, Digital Workplace, and Helix Platform.
- Exposure to container deployments, persistent storage, PODs, ingress, routes, and Kubernetes objects.
- Good exposure to working on Windows and Linux operating system platforms.
- Exposure to working with different database technologies, including MS SQL, Oracle, and PostgreSQL.
- Ability to work with time-bound deadlines.
- Hard working, dedicated, and effective communication skills.
- Bachelor's degree in IT or equivalent experience.
- Minimum of 2/3 years of work experience.
- Exposure to Remedy Upgrade/Migration Activities is preferable.
- Exposure to ARS Development using ARS Forms & ARS objects - Active Links, Filters, Escalation, Active Link Guide, Filter Guides, Menus, Web Services, Applications.
- Exposure to Remedy Integrations using latest version of Remedy APIs and ARS workflow (AR 7.6.04, AR 8.x and AR 9.x).
- Working knowledge of SRM, ITSM, CMDB & Remedy Architect.
- ITIL v3 certification is preferable.
- Strong problem-solving ability.
- Exposure to DevOps technologies and Processes highly preferred.
About BMC Software
BMC Software is an award-winning, equal opportunity, culturally diverse, and fun place to be. We give back to the community and prioritize work-life balance. Our team is global and versatile, making it the perfect place for innovative thinkers. We are committed to equal opportunity employment and pay transparency.
What We Offer
We offer a competitive salary, a variable plan, and country-specific benefits. Our commitment to you is built around our people, and we want to attract talents from diverse backgrounds and experience. If you are unsure if you meet the qualifications but are excited about BMC, we encourage you to apply. We maintain a strict policy of not requesting any form of payment in exchange for employment opportunities.
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