Digital Transformation Consultant
7 days ago
Company Overview
BMC Software, Inc. is a renowned leader in the IT industry, dedicated to empowering businesses to become Autonomous Digital Enterprises.
We foster a culture of innovation, equality, and community involvement, driven by our core values of trust, excellence, and customer satisfaction.
Salary
The estimated salary for this position ranges from $80,000 to $120,000 per annum, depending on experience and qualifications.
Job Description
As a Digital Transformation Consultant, you will be responsible for guiding our customers through the implementation and adoption of BMC solutions, ensuring seamless integration with their existing infrastructure.
You will work closely with our clients to identify areas for improvement, develop customized solutions, and provide ongoing support to ensure maximum value from their investment.
Key Responsibilities:
- Provide technical post-implementation services for enterprise software solutions.
- Maintain BMC product platform availability as per agreed SLAs.
- Develop new customizations, integrations, and reports.
- Troubleshoot BMC application, customization, and integration issues.
- Follow ITIL standard best practices.
- Recommend and plan upgrades/patches and roll out of new features.
- Drive adoption of the BMC solution across customer environments.
- Work closely with service owners to review service delivery quality with focus on continuous improvement.
Required Skills and Qualifications:
- Candidate must possess a Bachelor's Degree.
- Should have 6-10 years' IT experience.
- Extensive experience in implementing, administering, and configuring BMC Remedy ITSM applications, integrations, and customizations.
- Experience on Windows, UNIX, LINUX operating systems and ITIL framework is an advantage.
- Good knowledge of Cloud Technologies, networking, and database concepts.
- Well-organized with a positive attitude, ability to work in customer-facing environments.
- Effective communication skills in English and German (verbal and written).
Benefits:
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A generous 401(k) matching program.
- A flexible work environment that supports work-life balance.
Others:
This role requires a strong understanding of IT service management principles, excellent communication skills, and the ability to work effectively in a fast-paced environment.
We are an equal opportunity employer and welcome applications from diverse candidates.
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