Digital Transformation Consultant

2 weeks ago


Mumbai, Maharashtra, India General Mills Full time

Job Title: Associate Infrastructure Engineer

General Mills is seeking a motivated and detail-oriented Associate Infrastructure Engineer to join our Digital Transformation Team in India. As an Associate Infrastructure Engineer, you will play a key role in supporting the implementation of IT infrastructure solutions that drive business growth and efficiency.

Key Responsibilities:

  • Run & protect – ensures reliability and protection of critical systems related to local site operations including IT Infrastructure, WAN/LAN connectivity, servers, printing, and phone systems; escalation to appropriate teams where necessary to ensure issues are resolved with minimum business impact.
  • Desktop Support – undertakes desktop problem management and resolution – 2nd & 3rd line technical support for site users. Aware about Laptop/Desktop Imaging, Security Patches, and upgrades.
  • Customer Service – works closely with business users with full understanding of business processes, acting with urgency and empathy to resolve issues.
  • Problem management and Incident resolution– provides timely response to requests for support, consultancy, and issue resolution; taking ownership and escalating when required.
  • Provision of business tools & knowledge – accountable for ensuring hardware lifecycles are adhered to in line with Digital &Technology recommendations. Provision of appropriate IT knowledge and guidance to users in the form of OPLs, onboarding and knowledge-transfer.
  • Cyber and Physical Security - works closely with Compliance Teams to ensure correct processes are implemented across the site; escalate non-compliance.
  • New Technology Support – collaborate with global Digital &Technology groups to implement new technologies.
  • AV Support – Familiar with Audio Video Support devices, provide necessary support for townhalls, meetings, events.

Requirements:

  • Full time Graduate from an accredited University.
  • Differential work that has driven impact to the internal/external business
  • Strong interpersonal communication and relationship-building skills
  • Advanced proficiency in current desktop Imaging applications such as SCCM, Intune, Windows, Macintosh
  • Advanced proficiency in systems and network troubleshooting, Project Dashboards
  • Certifications in Microsoft, ITIL framework
  • Analytical skills to identify problems and deliver solutions.
  • Proven results in leadership
  • Ability to influence PLT and other business partners.
  • Self-motivated with a mindset for success
  • Proven ability to set and uphold standards.
  • Bachelor's degree in information technology (or related field)
  • 4+ years' experience in the field

Preferred Qualifications:

  • Knowledge on SCCM, Intune
  • Cloud Technologies


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