Customer Success Associate

3 weeks ago


Bengaluru, Karnataka, India RetainIQ Full time
Customer Success Associate

At RetainIQ, we're seeking a highly skilled Customer Success Associate to join our team. As a key member of our customer success team, you will be responsible for ensuring our clients achieve their business goals through our SaaS platform and services.

Key Responsibilities:

  • Develop and maintain strong relationships with existing clients, serving as their main point of contact and trusted advisor.
  • Conduct usage and adoption reviews, and proactively suggest solutions to common customer challenges.
  • Continually identify and develop new uses for RetainIQ that drive adoption and align with customer business needs and marketing goals.
  • Ensure high levels of customer satisfaction and retention by understanding client goals, providing solutions, and addressing any issues or concerns.
  • Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
  • Identify opportunities to increase revenue from existing customers through upselling and cross-selling products and services.
  • Help drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.

Requirements:

  • Minimum 12 years of experience in the Adtech and Martech space as CSM or any client-facing role.
  • Freshers with a passion for the Adtech/MarTech space are highly encouraged to apply.
  • Prior experience in the B2B sector is a requirement, while familiarity with SaaS is considered advantageous.
  • Fluent in English with excellent communication skills, attention to detail, and a knack for strategic thinking are essential.

What We Offer:

  • Competitive compensation package, including a starting salary of 8LPA to 12LPA or commensurate with experience and expected value to the company.
  • A dynamic and supportive work environment that encourages professional growth and development.
  • A comprehensive benefits package, including medical insurance, a contemporary leave policy, and opportunities for professional development and growth.

How to Apply:

  • Submit your application form on our website, including your resume, cover letter, and any relevant work samples or references.
  • Participate in a brief assignment or interview to demonstrate your skills and experience.
  • Meet with our leadership team to discuss your qualifications and fit for the role.


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