Customer Success Associate
2 days ago
Job Description:
As a Customer Success Associate at Akshayakalpa Organic, you will play a vital role in building strong relationships with our customers in the dairy industry. Your primary responsibility will be to attend to customer inquiries, identify and assess their needs, and provide solutions that meet their expectations.
Key Responsibilities:
- Customer Communication: Respond to customer calls, emails, and messages in a timely and professional manner.
- Needs Assessment: Identify customer needs and provide solutions that meet their expectations.
- Relationship Building: Build trust and rapport with customers through open and interactive communication.
- Complaint Resolution: Handle customer complaints and provide solutions and alternatives within the time limits.
Requirements:
- Education: Graduation not required.
- Experience: 0-1 year of experience in a customer-facing role.
What We Offer:
A supportive team environment, opportunities for growth and development, and a competitive salary and benefits package.
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