Customer Success Associate

4 weeks ago


Bengaluru, Karnataka, India Prathigna HR Solutions Pvt Full time

Job Summary

Prathigna HR Solutions Pvt is seeking a highly motivated and detail-oriented Customer Success Associate to join our team. As a Customer Success Associate, you will play a critical role in ensuring the success of our students by providing exceptional support and guidance throughout their educational journey.

Key Responsibilities

  • Provide proactive support to students, addressing their queries and concerns in a timely and efficient manner.
  • Ensure that all students have a smooth onboarding experience, including enrollment and login formalities.
  • Develop and maintain relevant reports to track student progress, attendance, and feedback.
  • Collaborate with the management team to identify and resolve common issues faced by students.
  • Establish strong relationships with students, promoting a positive and supportive learning environment.
  • Conduct regular surveys and feedback sessions to gauge student satisfaction and make necessary improvements.
  • Escalate complex issues to the management team, ensuring timely resolution and follow-up.
  • Share feedback and attendance status with students on a weekly basis, ensuring transparency and accountability.

Requirements

We are looking for a highly organized and communicative individual who is passionate about education and student success. If you have a proven track record of providing exceptional customer support and are eager to make a meaningful contribution to our team, we encourage you to apply for this exciting opportunity.



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