Customer Success Associate
4 weeks ago
Job Summary
Prathigna HR Solutions Pvt is seeking a highly motivated and detail-oriented Customer Success Associate to join our team. As a Customer Success Associate, you will play a critical role in ensuring the success of our students by providing exceptional support and guidance throughout their educational journey.
Key Responsibilities
- Provide proactive support to students, addressing their queries and concerns in a timely and efficient manner.
- Ensure that all students have a smooth onboarding experience, including enrollment and login formalities.
- Develop and maintain relevant reports to track student progress, attendance, and feedback.
- Collaborate with the management team to identify and resolve common issues faced by students.
- Establish strong relationships with students, promoting a positive and supportive learning environment.
- Conduct regular surveys and feedback sessions to gauge student satisfaction and make necessary improvements.
- Escalate complex issues to the management team, ensuring timely resolution and follow-up.
- Share feedback and attendance status with students on a weekly basis, ensuring transparency and accountability.
Requirements
We are looking for a highly organized and communicative individual who is passionate about education and student success. If you have a proven track record of providing exceptional customer support and are eager to make a meaningful contribution to our team, we encourage you to apply for this exciting opportunity.
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