Executive Ticketing Specialist
3 weeks ago
Company Overview
Gamut HR Solutions is a leading recruitment agency that specializes in connecting talented candidates with companies across various industries. Our team of dedicated professionals strives to provide quality services and ensure a seamless hiring process for both job seekers and employers.
Job Overview
We are seeking a skilled and efficient Executive Ticketing Specialist to join our team at Gamut HR Solutions. As an Executive Ticketing Specialist, you will be responsible for handling ticketing and reservation activities, providing excellent customer service, and ensuring smooth travel experiences for our clients. This is a full-time position based in India.
Responsibilities
- Handle ticketing and reservation activities, including issuing tickets, booking flights, and managing itinerary changes.
- Provide exceptional customer service by addressing inquiries, concerns, and complaints in a timely and professional manner.
- Collaborate with airlines, hotels, and other travel partners to ensure the smooth execution of travel plans.
- Maintain accurate records of bookings, cancellations, and payments, and ensure adherence to company policies and procedures.
- Keep up-to-date with industry trends and regulations to provide accurate and relevant information to clients.
- Assist clients with visa applications, travel insurance, and other related services as required.
- Resolve any issues or disruptions that may arise during travel, including flight delays, cancellations, or changes in itinerary.
- Coordinate with internal teams to ensure seamless communication and efficient workflow.
- Provide support to the sales team by assisting in the preparation of proposals and quotes.
Requirements
- 1 to 3 years of experience in a similar role, preferably in the travel or hospitality industry.
- Strong knowledge of ticketing systems and reservation software.
- Excellent communication skills, both verbal and written.
- Exceptional customer service and problem-solving abilities.
- Attention to detail and the ability to multitask effectively.
- Proficient in using MS Office software and other relevant tools.
- Ability to work independently and as part of a team in a fast-paced environment.
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