Ticketing Operations Specialist
6 days ago
About Gamut HR Solutions
Gamut HR Solutions is a leading human resource consultancy firm that specializes in helping individuals find the right job opportunity. Our team of experienced professionals provides effective solutions to our clients in their job search journey. We focus on understanding the unique requirements of both job seekers and employers to ensure a perfect match.
Job Overview
We are seeking a skilled Ticketing Operations Specialist to join our team at Gamut HR Solutions. As a ticketing operations specialist, you will be responsible for handling ticketing inquiries and providing excellent customer service. This is a full-time position based in Hyderabad, Telangana, India.
Responsibilities
- Handle inbound and outbound ticketing inquiries via phone, email, and chat, ensuring prompt response and resolution to customer queries and complaints.
- Provide assistance to customers in booking tickets and resolving ticketing-related issues, maintaining accurate and up-to-date records of ticketing transactions.
- Collaborate with other departments to ensure smooth ticketing operations and stay updated with the latest ticketing trends, industry updates, and competitor offerings.
- Adhere to company policies and procedures, and work under pressure to meet tight deadlines.
Requirements
- 1-3 years of experience in ticketing or a similar customer service role, with excellent communication and interpersonal skills.
- Strong problem-solving abilities, attention to detail, and accuracy.
- Ability to multitask and prioritize tasks, with flexibility to work in shifts and weekends if required.
- Proficiency in ticketing software and MS Office, with knowledge of ticketing regulations and industry practices.
Salary Range: ₹250,000 - ₹350,000 per annum (approx.)
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