Ticketing Operations Specialist

5 days ago


Hyderabad, Telangana, India Gamut HR Solutions Full time

About Gamut HR Solutions

We are a leading recruitment agency dedicated to connecting talented individuals with exciting career opportunities. Our team of dedicated professionals provides top-notch services to both candidates and employers, helping them achieve their goals.

Job Overview

We are seeking a skilled and enthusiastic Ticketing Executive to join our team. As a Ticketing Executive, you will be responsible for providing exceptional customer service and ensuring a smooth ticketing process for our clients.

Key Responsibilities

  • Manage the ticketing process for clients, including booking, scheduling, and rescheduling of flights, trains, and other modes of transportation
  • Ensure timely and accurate issuance of tickets, vouchers, and itineraries
  • Provide excellent customer service by addressing client inquiries, concerns, and requests related to ticketing
  • Assist clients with travel arrangements, including hotel booking, car rentals, and visa processing
  • Maintain up-to-date knowledge of airline policies, fare structures, and travel regulations
  • Collaborate with the Sales team to identify potential upselling opportunities and provide customized travel packages

Requirements

  • 1 to 3 years of experience in ticketing or a related field
  • Proficiency in using ticketing software and reservation systems
  • Excellent communication and customer service skills
  • Strong attention to detail and organizational abilities
  • Ability to work under pressure and meet tight deadlines


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